Privacy Policy
1. INTRODUCTION
1.1 QMS Medicosmetics Middle East (“QMS Medicosmetics”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. We take all reasonable and appropriate steps to keep your personal information secure, apply strict procedures to how information is stored and processed, and limit access to authorised personnel only.
1.2 This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website: qmsmedicosmetics.me, as well as any associated pages or digital platforms operated by QMS Medicosmetics Middle East. Please review this Privacy Policy carefully to understand how we handle your information.
2. IDENTITY AND CONTACT DETAILS
2.1 QMS Medicosmetics Middle East is based in the United Arab Emirates and operates across the Middle East & Africa. While UAE law currently does not impose GDPR-equivalent obligations on all entities, we adopt privacy practices inspired by international standards, including GDPR, where appropriate.
2.2 For all privacy-related requests, concerns, or enquiries, please contact our Data Protection Lead:
QMS Medicosmetics Middle East
Email: orders@mweya.com
Phone: +971 54 338 6999
3. PERSONAL INFORMATION WE COLLECT FROM YOU
We may collect the following categories of personal information when you use our website or interact with us:
3.1 Information You Provide
(a) Purchases & Account Creation
Name, address, email address, phone number, and order information.
We do not store or have access to your full credit/debit card details.
(b) Newsletter Subscriptions
Name and email address.
(c) Enquiries & Contact Forms
Information submitted through the “Contact Us” or related forms.
(d) Customer Support & Complaints
Any information voluntarily provided when reporting issues or requesting assistance.
3.2 Information We Collect Automatically
(a) Technical data such as IP address, browser type, device identifiers, pages viewed, and
usage patterns (as outlined in our Cookie Policy).
(b) Information collected through cookies, pixels, and tracking technologies.
4. LEGAL BASES FOR PROCESSING YOUR DATA
Depending on your interaction with us, we may process your personal information on the
following bases:
(a) Consent – when you sign up for newsletters, marketing communications, or allow cookies. You may withdraw consent at any time.
(b) Legitimate Interests – to operate, improve, and market our services in a manner that does not override your privacy rights.
(c) Contractual Necessity – to fulfil product orders, manage your account, or respond to enquiries.
(d) Legal Obligations – to comply with UAE regulatory requirements or any lawful requests by authorities.
(e) Operational Use of Cookies – including cart reminders and transactional communication.
5. SENSITIVE PERSONAL INFORMATION
We do not collect sensitive personal information (e.g., health data, biometric data, or
political opinions) through our website.
6. HOW WE USE PERSONAL INFORMATION
We use your personal data for the following purposes:
(a) Responding to enquiries and maintaining communication.
(b) Processing orders, payments, deliveries, and after-sales support.
(c) Sending service-related notifications (order updates, account messages).
(d) Providing marketing communications where consent has been granted.
(e) Maintaining website performance, security, and user experience.
(f) Managing your rights, including erasure, access, and updates.
We do NOT sell or rent your personal information to third parties.
7. SHARING OF PERSONAL INFORMATION
We may share your information with:
• Payment service providers
• Delivery and logistics partners
• Technical service providers (hosting, email, marketing platforms)
• Professional advisors (auditors, legal)
• Government authorities, where required by law
All third-party processors are required to respect the confidentiality of your data.
8. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries outside your country of residence, including Germany, the UAE, and other jurisdictions where our service providers operate.
We implement appropriate safeguards to ensure your data remains protected.
9. RETENTION OF PERSONAL INFORMATION
We only retain personal data for as long as necessary for the purposes for which it was collected, including:
• To fulfil orders and provide ongoing services
• For legal, accounting, and reporting requirements
• Until you request deletion (where applicable)
10. YOUR RIGHTS
Depending on local regulations, you may have rights to:
(a) Access the personal data we hold about you
(b) Correct inaccurate or incomplete information
(c) Request deletion of your personal information
(d) Object to certain processing activities
(e) Withdraw consent at any time
(f) Restrict processing under specific circumstances
(g) Request data portability where applicable
Requests can be made via: orders@mweya.com
11. COOKIES
Our website uses cookies and similar technologies to:
• Improve site functionality
• Enhance user experience
• Analyse performance
• Support advertising and remarketing campaigns
You may manage or disable cookies through your browser settings.
12. GOOGLE ANALYTICS
We use Google Analytics for aggregated usage reporting. Google may process your data in the UAE, EU, or United States. IP anonymisation is activated to protect your privacy.
You can opt out by installing the Google browser add-on:
https://tools.google.com/dlpage/gaoptout
13. GOOGLE ADVERTISING & REMARKETING
Our website may use:
• Google Ads Conversion Tracking
• Google Remarketing Tags
These allow us to:
• Measure ad performance
• Display relevant ads to website visitors
• Improve marketing accuracy
You may opt out via Google Ad Settings.
14. META (FACEBOOK/INSTAGRAM) PIXEL
We use the Meta Pixel to improve our advertising relevance, track conversions, and build
custom remarketing audiences. Data is processed in accordance with Meta’s Data Policy.
15. SOCIAL MEDIA INTEGRATIONS
Our website may include social plugins (Instagram, Facebook, Pinterest, etc.).
If you interact with these plugins, your data is processed according to each platform’s
privacy policy.
16. SECURITY & SSL ENCRYPTION
We use industry-standard technical and organisational measures to safeguard your data,
including SSL encryption for transactions and secure data-handling systems.
17. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy periodically. Updated versions will be published on:
https://qmsmedicosmetics.me
Please review this page regularly to stay informed.
18. CONTACT
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Email: orders@mweya.com
Phone: +971 54 388 6999
